Refund and Return Policy

At ActiveVibe, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period: You may return any unworn and unwashed items within 30 days of receiving your order for a full refund or exchange.

2. Return Process: To initiate a return, please contact our customer service at support@activevibe.com to obtain a return authorization. Include your order number and the reason for the return.

3. Condition of Items: All returned items must be in their original condition, with tags attached. We reserve the right to refuse returns that do not meet these criteria.

4. Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

If you have any questions regarding our return policy, please reach out to us at support@activevibe.com.