Refund and Return Policy
Thank you for shopping with PureBreeze! We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied, we have a clear refund and return policy.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
2. Return Process
To initiate a return, please contact our customer service team at support@purebreeze.com to obtain a return authorization. Include your order number and reason for the return.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Non-Returnable Items
Some items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@purebreeze.com.
7. Contact Us
If you have any questions about our refund and return policy, please reach out to our customer service team.