At JoyMach, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund.

2. Return Process
To initiate a return, please contact our customer service at support@joymach.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.

3. Condition of Returned Items
All returned items must be in their original packaging and condition. We reserve the right to refuse returns that do not meet these criteria.

4. Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.

6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt for assistance. We will provide instructions for returning the item and obtaining a replacement.

8. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@joymach.com.