At CraftNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You have 30 days from the date of delivery to return any item for a refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it.

2. Return Process
To initiate a return, please contact our customer service team at support@craftnest.com with your order number and reason for the return. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

4. Non-Refundable Items
Some items may be non-refundable, including personalized or custom-made products. Please check the product description for specific details.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

If you have any questions about our Refund and Return Policy, please contact us at support@craftnest.com.