Refund and Return Policy

At AquaEssence, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition.

2. How to Initiate a Return: To initiate a return, please contact our customer service team at support@aquaessence.com with your order number and reason for the return.

3. Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Non-Returnable Items: Certain items cannot be returned, including opened or used products, custom orders, and clearance items.

5. Shipping Costs: You will be responsible for paying your own shipping costs for returning items unless the return is due to an error on our part.

If you have any questions regarding our refund and return policy, please contact us.