At DreamNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return any unused and unopened items within 30 days of receiving your order for a full refund. Items must be in their original packaging.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a return authorization and instructions on how to send your item back.

3. Refund Process
Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Non-Returnable Items
Some items, such as personalized products or items marked as final sale, are not eligible for return. Please check the product description for details.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent).

6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

7. Contact Us
If you have any questions regarding our return and refund policy, please reach out to our customer service team at [insert contact information].