At CozyNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original packaging and condition.

2. Non-Returnable Items
Certain items are non-returnable, including custom-made products and clearance items. Please check the product description for specific return information.

3. Return Process
To initiate a return, please contact our customer service team at support@cozynest.com. We will provide you with a return authorization and instructions on how to return your item.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
If you need to exchange an item for the same item in a different size or color, please contact us at support@cozynest.com for assistance.

7. Contact Us
For any questions regarding returns or refunds, please reach out to our customer service team at support@cozynest.com.