Refund and Return Policy

At Cycle Haven, we strive to ensure customer satisfaction. This Refund and Return Policy outlines the conditions under which we accept returns and issue refunds for bike rentals.


1. Returns
Bikes must be returned in the same condition as rented. If a bike is returned damaged, the customer will be responsible for repair costs.


2. Refunds
Refunds will be issued for cancellations made at least 24 hours before the rental period. Refunds will be processed within 7-10 business days.


3. No Refunds
No refunds will be issued for cancellations made less than 24 hours before the rental period or for no-shows.


4. Contact Us
For any questions regarding our refund and return policy, please contact us at support@cyclehaven.com.