At Cycle Haven, customer satisfaction is our priority. This Refund and Return Policy outlines the terms under which you can return products purchased from our bike shop.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original condition and packaging.

2. Non-Returnable Items
Certain items are non-returnable, including opened helmets, personalized products, and gift cards.

3. Return Process
To initiate a return, please contact our customer service team to obtain a return authorization. You will need to provide your order number and reason for the return.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

5. Shipping Costs
You will be responsible for paying your own shipping costs for returning items unless the return is due to an error on our part.

6. Exchanges
If you need to exchange an item for the same item in a different size or color, please follow the return process and place a new order for the desired item.

7. Contact Us
For any questions regarding returns or refunds, please contact our customer service team at [insert contact information].