At Shade Haven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Return Policy carefully.

1. Return Period
You have 30 days from the date of delivery to return your product for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Return Process
To initiate a return, please contact our customer service team at support@shadehaven.com. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including custom-made products and clearance items. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
If you wish to exchange an item for a different size or color, please contact us at support@shadehaven.com for assistance.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@shadehaven.com.