At AquaEssence, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a refund and return policy as outlined below.

1. Eligibility for Returns: You may return any unopened and unused products within 30 days of receipt for a full refund. To be eligible for a return, your item must be in the same condition that you received it.

2. Process for Returns: To initiate a return, please contact our customer service team at support@aquaessence.com to obtain a return authorization. Include your order number and reason for the return.

3. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Non-Refundable Items: Certain items are non-refundable, including opened or used products, and any items marked as final sale.

5. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Exchanges: If you need to exchange a product for the same item, please contact us for assistance.

If you have any questions regarding our refund and return policy, please reach out to our customer service team.