At GlowCraft, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility
Items may be returned within 30 days of receipt for a full refund, provided they are unused and in their original packaging. To initiate a return, please contact our customer service team at support@glowcraft.com.

2. Non-Returnable Items
Unfortunately, we cannot accept returns for items that have been used or opened, as well as custom or personalized products.

3. Return Process
To return an item, please follow these steps:

1. Contact us to request a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the item to the address provided by our customer service team.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Exchanges
If you would like to exchange an item for a different product, please follow the return process and place a new order for the desired item.

6. Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or error on our part.

7. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@glowcraft.com.