Refund and Return Policy

At CandyCraze, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.

1. Return Eligibility: You may return unopened and unused products within 30 days of receipt for a full refund. To be eligible for a return, items must be in their original packaging.

2. Return Process: To initiate a return, please contact our customer service team at support@candycraze.com to obtain a return authorization. Include your order number and reason for the return.

3. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

4. Non-Returnable Items: Certain items are non-returnable, including perishable goods and items marked as final sale.

5. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, please contact us for assistance.

If you have any questions regarding our Refund and Return Policy, please reach out to our customer service team.