Refund and Return Policy

At AutoEssence, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You have 30 days from the date of delivery to return any product that is unused and in its original packaging.

2. Return Process
To initiate a return, please follow these steps:

  1. Contact our customer service team to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include a copy of your receipt or proof of purchase.
  4. Ship the item to the address provided by our customer service team.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

5. Exchanges
If you need to exchange a product for the same item, please contact us for assistance.

If you have any questions regarding our refund and return policy, please reach out to our customer service team.