Refund and Return Policy
1. Overview
At SecureVision, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within a specified period for a refund or exchange.
2. Return Period
You have 30 days from the date of delivery to initiate a return. Products must be in their original condition and packaging.
3. Return Process
To return a product, please follow these steps:
- Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Pack the product securely in its original packaging.
- Include a copy of your receipt and the RMA number.
- Ship the package to the address provided by our customer service team.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
5. Non-Returnable Items
Some items may be non-returnable, including opened software or products that have been customized. Please check the product details for specific return information.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact our customer service team.