At GameVault, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

2. Non-Returnable Items
Some items are non-returnable, including:

• Opened software or video games
• Gift cards
• Downloadable products

3. Return Process
To initiate a return, please contact our customer service team. You will need to provide your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send your item back.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Exchanges
If you need to exchange an item for the same item, please contact us. We will guide you through the exchange process.

If you have any questions regarding our refund and return policy, please feel free to reach out to our customer service team.