At CraneCrafters, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return and refund policy.

1. Return Period
You may return any unused product within 30 days of the purchase date for a full refund. To be eligible for a return, the item must be in its original packaging and condition.

2. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team at support@cranecrafters.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt or proof of purchase.
4. Ship the item to the address provided by our customer service team.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including:

• Customized or special order products
• Items marked as final sale

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@cranecrafters.com.

7. Changes to This Policy
We reserve the right to update or change our Refund and Return Policy at any time. Please review this policy periodically for any changes.