Refund and Return Policy

At Hook & Yarn, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return any unused and unopened items within 30 days of receiving your order for a full refund. Items must be in their original packaging and condition.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@hookandyarn.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including opened yarns and custom orders. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

We appreciate your understanding and are here to help you with any questions regarding our return and refund policy.