At DiamondNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return any item purchased from DiamondNest within 30 days of the delivery date for a full refund or exchange, provided the item is in its original condition and packaging.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@diamondnest.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to return your item.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including:

• Custom or bespoke jewelry
• Items marked as final sale

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

6. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

7. Contact Us
If you have any questions regarding our refund and return policy, please contact us at support@diamondnest.com.