Refund and Return Policy

At DoorVista, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team for a return authorization.

2. Conditions for Returns
To be eligible for a return, the item must be in its original packaging and condition. Custom orders are non-returnable unless there is a manufacturing defect.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges
If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.

If you have any questions regarding our Refund and Return Policy, please contact us.