Refund and Return Policy

At ChicGown, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period: You may return any unworn and unwashed items within 30 days of receiving your order for a full refund.

2. Return Process: To initiate a return, please contact our customer service at support@chicgown.com to obtain a return authorization. Include your order number and the reason for the return.

3. Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Returnable Items: Certain items, such as custom-made dresses or items marked as final sale, are not eligible for return.

5. Shipping Costs: Shipping costs are non-refundable. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

If you have any questions regarding our return policy, please reach out to us at support@chicgown.com.