Refund and Return Policy

Thank you for shopping at TimberNest. We strive to provide high-quality products and want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

1. Returns
You have 30 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

3. Non-Returnable Items
Some items are non-returnable, including:

  • Custom or special orders
  • Gift cards
  • Items marked as final sale

4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. How to Initiate a Return
To initiate a return, please contact our customer service at support@timbernests.com with your order number and details about the product you wish to return.

6. Exchanges
If you need to exchange an item for the same item, send us an email at support@timbernests.com and we will guide you through the process.