Refund and Return Policy

At SkiSphere, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Return Process
To initiate a return, please contact our customer service team at support@skisphere.com to obtain a return authorization. Once you receive the authorization, please send your item to the address provided.

3. Refunds
Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method used for the purchase.

4. Non-Returnable Items
Some items are non-returnable, including:

  • Gift cards
  • Personalized items
  • Items marked as final sale

5. Exchanges
If you need to exchange an item for the same item in a different size or color, please follow the return process and place a new order for the desired item.

If you have any questions regarding our refund and return policy, please contact us at support@skisphere.com.