At VapeVerse, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Return Process
To initiate a return, please contact our customer service team within 30 days of receiving your order. Provide your order number and reason for the return. We will guide you through the return process.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including opened e-liquids and personalized products. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

If you have any questions regarding our Refund and Return Policy, please contact us.