At StitchCraft, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, our Refund and Return Policy outlines the steps you can take to return items and receive a refund.

1. Return Eligibility
Items can be returned within 30 days of receipt, provided they are in their original condition, unworn, and with all tags attached. Customized items may not be eligible for return unless they are defective.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@stitchcraft.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

4. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Contact Information
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@stitchcraft.com.