Refund and Return Policy

At TradeHaven, we strive to ensure that you are satisfied with your trades. However, if you are not satisfied with a traded item, please review our refund and return policy below.

1. Eligibility for Returns: Items can be returned within 30 days of the trade date, provided they are in their original condition and packaging. Certain items, such as personalized or custom-made goods, may not be eligible for return.

2. Return Process: To initiate a return, please contact our customer service team at support@tradehaven.com. We will provide you with instructions on how to return the item.

3. Refunds: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the trade.

4. Shipping Costs: Customers are responsible for return shipping costs unless the item was received damaged or incorrect. In such cases, we will cover the return shipping costs.

5. Exchanges: If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item.

If you have any questions regarding our refund and return policy, please contact us at support@tradehaven.com.