At FloorCraft, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, and it must be in the original packaging.

2. Non-Returnable Items
Some items are non-returnable, including:

• Custom or special order products
• Opened flooring products
• Items marked as final sale

3. Return Process
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a return authorization and instructions on how to return your item.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us.

7. Contact Us
If you have any questions about our refund and return policy, please reach out to our customer service team at [insert contact information].