Refund and Return Policy

Your satisfaction is our priority at FloorFlair. This Refund and Return Policy outlines the terms under which you can return products purchased from our website.


1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original condition and packaging.


2. Non-Returnable Items
Certain items, such as custom orders or clearance items, may not be eligible for return. Please check the product description for specific return information.


3. Return Process
To initiate a return, please contact our customer service team at support@floorflair.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.


4. Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase.


5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.


6. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.


7. Contact Us
For any questions regarding our Refund and Return Policy, please reach out to us at support@floorflair.com.