At Crafted Nest, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, our Refund and Return Policy outlines the steps you can take to return your item.

1. Eligibility for Returns
Items can be returned within 30 days of delivery if they are in their original condition and packaging. Custom-made items are not eligible for return unless they are defective.

2. Return Process
To initiate a return, please contact our customer service team via email. Provide your order number and the reason for the return. We will guide you through the return process.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

4. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

6. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to our customer service team for assistance.