At GemNest, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return any item within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it.

2. Return Process
To initiate a return, please contact our customer service team at support@gemnest.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and the reason for the return.

3. Shipping Costs
Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

6. Non-Returnable Items
Some items may be non-returnable, including custom orders or items marked as final sale. Please check the product description for details.

7. Contact Us
If you have any questions regarding our Refund and Return Policy, please contact us at support@gemnest.com.