At GiftNest, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, our Refund and Return Policy outlines the steps you can take to return items and request a refund.

1. Return Period
You may return most items within 30 days of receiving your order for a full refund. Items must be in their original condition and packaging.

2. Non-Returnable Items
Some items are non-returnable, including personalized gifts and items marked as final sale. Please check the product description for specific return information.

3. How to Initiate a Return
To initiate a return, please contact our customer service team at support@giftnest.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

6. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

If you have any questions about our Refund and Return Policy, please contact us at support@giftnest.com.