At LuxLocks, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must also provide a receipt or proof of purchase.

2. Return Process
To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including opened or used hair extensions for hygiene reasons. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

If you have any questions regarding our Refund and Return Policy, please contact us.