At ChicTote, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period: You may return any unused and unworn items within 30 days of receiving your order for a full refund.

2. Return Process: To initiate a return, please contact our customer service team at [Contact Information] to obtain a return authorization. Include your order number and the reason for the return.

3. Condition of Items: All returned items must be in their original condition, with tags attached and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.

4. Refunds: Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.

5. Shipping Costs: Shipping costs are non-refundable. You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.

6. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

If you have any questions regarding our refund and return policy, please contact us at [Contact Information].