At Hat Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return any item within 30 days of receiving your order for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@hathaven.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send the item back.

3. Refund Process
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

4. Non-Returnable Items
Some items may be non-returnable, including personalized or custom-made hats. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.

We appreciate your understanding and cooperation in following our refund and return policy. If you have any questions, please feel free to reach out to our customer service team.