At Festive Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period: You may return most items within 30 days of receiving your order for a full refund. Items must be in their original condition and packaging.

2. Non-Returnable Items: Certain items, such as personalized or custom-made products, are non-returnable unless they arrive damaged or defective.

3. Return Process: To initiate a return, please contact our customer service team at [insert contact email] to obtain a return authorization. Include your order number and the reason for the return.

4. Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

If you have any questions regarding our refund and return policy, please contact us.