Your satisfaction is our priority at EquipXpress. This Refund and Return Policy outlines the terms under which you can return products purchased from our website.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition and packaging.

2. Return Process
To initiate a return, please contact our customer service team at support@equipxpress.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including opened software, custom products, and items marked as final sale. Please check the product description for specific return information.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. In such cases, we will provide a prepaid shipping label.

6. Exchanges
If you need to exchange an item for the same item or a different one, please follow the return process and place a new order for the replacement item.

7. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@equipxpress.com.