Refund and Return Policy
Your satisfaction is our priority at Denim Dream. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
1. Return Period
You have 30 days from the date of delivery to return any item for a full refund. Items must be unworn, unwashed, and in their original condition with tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@denimdream.com to obtain a return authorization. Include your order number and the reason for the return.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
6. Final Sale Items
Items marked as final sale cannot be returned or exchanged.
7. Contact Us
For any questions regarding our return and refund policy, please reach out to our customer service team at support@denimdream.com.