Refund and Return Policy

At LumenNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return any unused and unopened items within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team.

2. Return Process
To return an item, please follow these steps:

  1. Contact us at support@lumennest.com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item back to the address provided by our customer service team.

3. Refunds
Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

4. Non-Returnable Items
Some items may be non-returnable, including custom or personalized products. Please check the product description for specific return information.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us at support@lumennest.com.