Refund and Return Policy
Your satisfaction is our priority at MowMasters. This Refund and Return Policy outlines the terms under which you can return products purchased from our website.
1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original packaging and condition.
2. Non-Returnable Items
Some items are non-returnable, including opened safety gear and customized products. Please check the product description for specific return information.
3. Return Process
To initiate a return, please contact our customer service at support@mowmasters.com to obtain a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
6. Exchanges
If you need to exchange an item for the same item in a different size or color, please contact us at support@mowmasters.com for assistance.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@mowmasters.com.