At LumaNest, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original packaging and condition.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@lumanest.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

3. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including custom-made products and items marked as final sale. Please check the product description for details.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at support@lumanest.com.