At MemoriaVault, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it, along with the original packaging.

2. Return Process
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

4. Non-Refundable Items
Some items may not be eligible for a refund, including gift cards and items marked as final sale.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us for further instructions.

7. Contact Us
If you have any questions regarding our refund and return policy, please reach out to our customer service team at [insert contact information].