At Model Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You have 30 days from the date of delivery to return any unused and unopened items for a full refund. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging.

2. Return Process
To initiate a return, please contact our customer service team at support@modelhaven.com to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and the reason for the return.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Refundable Items
Some items are non-refundable, including gift cards and downloadable software products. Please check the product description for any specific return information.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@modelhaven.com.

7. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer service team at support@modelhaven.com.