Refund and Return Policy

At SoapCraft Haven, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You have 30 days from the date of purchase to return any unused and unopened products for a full refund.

2. Return Process
To initiate a return, please contact our customer service team at support@soapcrafthaven.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

4. Non-Returnable Items
Some items are non-returnable, including opened or used products, custom orders, and gift cards.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We appreciate your understanding and are here to help you with any questions regarding our refund and return policy.