Refund and Return Policy

Your satisfaction is our priority at Vape Haven. This Refund and Return Policy outlines the terms under which you can return products purchased from our online store.


1. Eligibility for Returns
You may return products within 30 days of receiving your order, provided they are unused, unopened, and in their original packaging.


2. Non-Returnable Items
Certain items, such as opened e-liquids and personal vaping devices, cannot be returned for hygiene reasons.


3. Return Process
To initiate a return, please contact our customer service at support@vapehaven.com to obtain a return authorization. Include your order number and reason for the return.


4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.


5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.


6. Exchanges
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired item.


7. Contact Us
For any questions regarding our Refund and Return Policy, please reach out to us at support@vapehaven.com.