At WigWhirl, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund and return policy as outlined below.

1. Return Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Non-Returnable Items: Certain items, such as custom wigs or items marked as non-returnable, cannot be returned.

3. Return Process: To initiate a return, please contact our customer service team at support@wigwhirl.com to obtain a return authorization. Please include your order number and reason for the return.

4. Refunds: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Exchanges: If you need to exchange an item for the same item, please contact us for assistance.

If you have any questions regarding our refund and return policy, please reach out to our customer service team.