Your satisfaction is our priority at Pawtopia. This Refund and Return Policy outlines the terms under which you can return products purchased from our online store.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, items must be in their original packaging and condition.

2. Non-Returnable Items
Certain items are non-returnable, including opened pet food, personalized products, and clearance items. Please check the product description for specific return information.

3. Return Process
To initiate a return, please contact our customer service at support@pawtopia.com to obtain a return authorization. Include your order number and reason for the return.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. In such cases, we will provide a prepaid shipping label.

6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

7. Contact Us
For any questions regarding returns or refunds, please reach out to us at support@pawtopia.com.