At FrameCraft, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period: You may return any item within 30 days of receiving your order for a full refund or exchange.

2. Eligibility for Returns: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

3. How to Initiate a Return: To initiate a return, please contact our customer service team at support@framecraft.com with your order number and reason for the return.

4. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. Shipping Costs: If your return is approved, we will process your refund, excluding the original shipping costs. You will be responsible for paying for your own shipping costs for returning your item.

6. Exchanges: If you need to exchange an item for the same item in a different size or color, please contact us for assistance.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the item for a replacement or refund.

If you have any questions regarding our refund and return policy, please reach out to our customer service team.