At Green Haven, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund policy.

1. Return Period
You may return most items within 30 days of receipt for a full refund. To be eligible for a return, the item must be unused and in the same condition that you received it, along with any original packaging.

2. Non-Returnable Items
Some items are non-returnable, including live plants that have been damaged after delivery or items marked as final sale. Please check the product description for specific return information.

3. Return Process
To initiate a return, please contact our customer service team at [insert contact email]. We will provide you with instructions on how to return your item. You are responsible for the return shipping costs unless the return is due to an error on our part.

4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

5. Exchanges
If you would like to exchange an item for a different product, please follow the return process and place a new order for the desired item.

If you have any questions regarding our refund and return policy, please contact us.