At Cloud Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.

1. Return Period
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

2. Non-Returnable Items
Some items are non-returnable for hygiene reasons, including but not limited to opened tobacco products and certain accessories. Please check the product description for specific return information.

3. Return Process
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with instructions on how to return your item.

4. Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us for assistance.

7. Changes to This Policy
We may update our Refund and Return Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes.