At Tile Haven, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process.

1. Return Period
You may return any unused and unopened products within 30 days of receiving your order for a full refund. To initiate a return, please contact our customer service team.

2. Return Process
To return a product, please follow these steps:

1. Contact our customer service team to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt or proof of purchase.
4. Ship the item to the address provided by our customer service team.

3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

4. Non-Returnable Items
Some items may be non-returnable, including custom orders or items marked as final sale. Please check the product description for details.

5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

7. Contact Us
If you have any questions about our Refund and Return Policy, please contact our customer service team for assistance.